Shipping Policy

At Novarra Cold Plunge, we are committed to providing a premium customer experience from purchase through delivery. Because many of our products are high-value wellness systems that ship directly from trusted manufacturing partners, shipping timelines and methods may vary depending on the product selected and destination.

Order Processing

Orders are typically processed within several business days after purchase. Once your order has been confirmed and prepared for shipment, you will receive tracking information and delivery updates when available.

Please note that processing times may vary based on product availability, customization, and manufacturer fulfillment schedules.

Shipping & Delivery

Many Novarra products are shipped via freight delivery due to their size, weight, and premium construction.

Shipping methods and delivery timelines vary by product and supplier. Estimated delivery information, when available, will be provided on the product page or communicated after purchase.

Certain products may include complimentary standard freight shipping, while others may incur additional delivery fees depending on location, product type, or selected services.

White Glove Delivery

Select products may offer optional White Glove Delivery services, including in-home placement and premium setup assistance, for an additional fee.

Availability and pricing vary by product and location.

Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order.

While we will make every effort to accommodate changes, updates cannot be guaranteed once an order has entered processing or shipment.

Order Cancellations

Orders may be eligible for cancellation prior to shipment or fulfillment processing. Because many products are fulfilled directly through manufacturing partners, cancellation eligibility may vary by product.

Please contact us promptly if you need assistance regarding an order.

Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

Email: support@novarracoldplunge.com

We are happy to assist and will do our best to keep you informed throughout the delivery process.

Shipping policies are subject to change and may vary by product or manufacturer partner.